Shipping policy
luxuryvault77 Shipping Policy
This Shipping Policy ("Policy") applies to all orders placed through the luxuryvault77 website (hereinafter referred to as "our website" or "the Site") and governs the shipping terms for products purchased from luxuryvault77 ("we", "us", "our"). By placing an order on our Site, you acknowledge and agree to be bound by the terms of this Policy, as well as our Terms of Service and other related policies referenced herein.
We reserve the right to update, modify or revise this Policy at any time. Any changes will be posted on this page, and your continued use of our shipping services following the posting of changes constitutes your acceptance of such changes. We recommend reviewing this Policy periodically for updates.
1. Shipping Coverage and Fee Standards
1.1 Free Shipping Eligibility: We offer free standard shipping to most countries and non-remote regions worldwide. Common eligible regions include but are not limited to: all countries in the European Union, the United States, Canada, Australia, Japan, South Korea, Singapore, Malaysia, and major cities in Southeast Asia, the Middle East, and South America.
1.2 Remote Area Surcharges: For remote areas (including but not limited to remote islands, mountainous regions, and areas with limited logistics coverage), we will charge an additional shipping surcharge based on the actual logistics costs. The specific surcharge amount will be displayed at the checkout page after you enter your shipping address. If your address is classified as a remote area, our customer service team will also contact you via email or WhatsApp to confirm the surcharge before shipping.
1.3 Customs Duties and Taxes: Please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These additional charges are the sole responsibility of the recipient and will be collected by the local customs or logistics provider upon delivery. We do not assume responsibility for any customs-related fees, nor do we have control over the amount of such fees. For details, please consult your local customs authority.
2. Shipping Time and Process
2.1 Order Processing Time: After you place an order, we will verify the order information (including product availability, payment validity, and shipping address accuracy) within 1-3 business days. To ensure product quality and avoid return disputes, we will contact you via the email or WhatsApp number you provided to confirm product details (such as style, size, and color) before shipping. Please respond to our confirmation message promptly; delays in response may result in extended processing time.
2.2 Estimated Delivery Time: Standard shipping delivery times vary by destination region, generally as follows: European Union, United States, Canada, Australia, Japan, South Korea: 7-15 business daysSingapore, Malaysia, and other Southeast Asian countries: 5-10 business daysMiddle East, South America, and other regions: 12-20 business days
2.3 Shipping Tracking: Once your order is shipped, we will send a shipping confirmation email containing a tracking number and a link to track the shipment status. You can also check the order status and tracking information by logging into your account on our website.
2.4 Delays Due to Force Majeure: Delivery times may be extended due to factors beyond our control, including but not limited to customs clearance delays, natural disasters, public health emergencies, or logistics disruptions. We will make reasonable efforts to notify you of any significant delays and assist with tracking, but we shall not be liable for any damages caused by such delays.
3. Shipping Fees for Returns and Exchanges
3.1 Return Shipping Fees: If the return is due to product quality issues (e.g., defects, wrong items shipped), we will bear the return shipping costs. Please provide photos or videos of the product issue as proof, and our customer service team will arrange for a prepaid shipping label or reimburse the reasonable return shipping fees after receiving and verifying the returned product.If the return is due to personal reasons (e.g., change of mind, size mismatch), a partial shipping fee compensation may be charged based on the destination and product weight. The specific amount will be communicated to you by our customer service team when processing your return request.
3.2 Exchange Shipping Fees: For exchanges requested due to product quality issues, we will cover both the return shipping of the original product and the shipping fee of the replacement product. For exchanges due to personal reasons, you will be responsible for the return shipping fee of the original product, and we will provide free shipping for the replacement product.
3.3 Restocking Fee Waiver: We do not charge any restocking fees for returned products, regardless of the reason for return.
4. Special Products and Orders
4.1 Large or Fragile Items: For large-size products (e.g., luggage, large leather goods) or fragile items (e.g., products with glass or metal decorations), we may require additional packaging and use specialized logistics services. In such cases, we will notify you of any additional shipping fees in advance, and the order will be shipped only after your confirmation.
4.2 Multiple Items in One Order: If an order contains multiple products, we may ship them in separate packages to ensure safe delivery. You will not be charged additional shipping fees for split shipments, and each package will have its own tracking number.
4.3 Order Modification or Cancellation: If you need to modify the shipping address or cancel an order after it has been placed but not yet shipped, please contact our customer service team immediately. If the order has already been shipped, we cannot modify the shipping information or cancel the order, and you will need to follow the return process after receiving the product.
5. Shipping Policy Inquiries
If you have any questions, concerns, or requests related to this Shipping Policy or your order's shipping status, please contact our customer service team via the following channels: Email: [luxuryvault77service@outlook.com]WhatsApp: [+12063412780/+8619191050300].
Our customer service team is available Monday to Sunday, 11 AM - 11 PM (GMT+8), and will respond to your inquiries within 24 business hours.
Last Updated: [2025.8.7]