Return policy

luxuryvault77 Return & Refund Policy

This Return & Refund Policy ("Policy") applies to all users ("you") who purchase cross-border products through our platform ("we" or "our"). To protect your legitimate rights and interests, and clarify the return & refund process as well as the rights and obligations of both parties, this Policy is formulated. Please read it carefully before applying for a return or refund; if you have any questions, contact our customer service for assistance.

1. Order Cancellation Policy

1.1 Cancellation Timeframe & Conditions

You may apply to cancel your order after successful payment. If the order has not entered the shipping or production process, we will process a full refund for you.

1.2 Non-Cancellable Scenarios

If the product has been produced and shipping has been arranged (i.e., the tracking number has been generated and uploaded), the order cannot be cancelled. In such cases, you may apply for a return in accordance with the "Return Policy" provisions below after receiving the product.

1.3 Cancellation Method

To cancel an order, submit a cancellation request through the platform's Order Center, or contact customer service with your order number. We will process and respond within 1-2 business days.

2. Return Policy

2.1 Return Period

You have the right to apply for a return within 7 days of receiving the product. The calculation starts from the logistics record time of your product signature.

2.2 Return Conditions

To be eligible for a return, the following conditions must be met simultaneously:
  • The product is unused, undamaged, and remains in the original condition as received (e.g., luxury leather goods with no scratches, clothing with no signs of cutting or washing);
  • The product and all accessories (e.g., tags, hangtags, dust bags, instruction manuals, free gifts, etc.) are complete, undamaged, and in their original packaging;
  • You can provide valid proof of purchase (e.g., order screenshots, payment receipts, etc.).

2.3 Special Notes

Do not send products directly to the product manufacturer or overseas warehouse. All returned products must be sent to our designated domestic return processing center. Contact customer service to obtain the specific address.

2.4 Fee Instructions

  • Shipping Costs: During the entire transaction process (including initial shipping and return shipping), you will bear shipping costs at most once. The specific amount is based on the actual incurred shipping costs of the order.

3. Refund Policy

3.1 Refund Review

After we receive the returned product you shipped back, we will complete inspection within 3-5 business days. If the inspection passes, we will send you a notification of refund approval via email or SMS. If the inspection fails (e.g., the product does not meet return conditions), we will explain the reason, negotiate a solution with you, or ship the product back to you.

3.2 Refund Processing

Once the refund is approved, we will initiate the refund process immediately. The refund amount will be refunded to your original payment method (e.g., credit card, PayPal, etc.).

3.3 Refund Arrival Time

The refund arrival time varies by payment method, usually 3-7 business days (excluding weekends and public holidays). The specific arrival time is subject to the processing cycle of your payment institution or bank.

4. Handling Late or Missing Refunds

If you have received the refund approval notification but still cannot find the refund after the expected arrival time, we recommend verifying through the following steps:
  1. First, log in to your payment account (e.g., bank card, payment platform) and check transaction details and refund records. Some refunds may be labeled as "reverse transactions";
  2. Contact your payment institution or credit card issuer to inquire about the refund processing progress. Some institutions may require an additional review period;
  3. If you cannot find the refund after completing the above steps, please contact our customer service and provide your order number, screenshot of the refund approval notification, and payment proof. We will assist you in verifying with the finance department and payment institution.

5. Return Process & Contact Information

5.1 Return Process

① Submit a return request (via the Order Center or by contacting customer service) → ② Provide your order number, reason for return, and product photos (if there are quality issues) → ③ After customer service approves, receive the return address and shipping requirements → ④ Ship the product back as required and upload the tracking number → ⑤ We inspect the product and process the refund.

5.2 Customer Service Contact

For return/refund applications or related inquiries, contact us through the following channels:
  • Email: [luxuryvault77service@outlook.com]
  • WhatsApp: [+12063412780/+8619191050300]
  • Platform Online Customer Service: Message response from 11 AM to 11 PM(GMT+8).
Note: This platform reserves the final right of interpretation of this Policy. We have the right to adjust this Policy in accordance with cross-border logistics policies and customs regulations. Adjustments will be posted on the platform's homepage and take effect 3 business days after posting.
Last Updated Date: [2025.10.30]